What is Operational Excellence?
Simply put, it is better, faster, and cheaper. Better.
Better quality of products and services, better processes, better user experience, and better value. Better in whatever's relevant and important.
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Key Concepts and Tools
- Process Stakeholders and SIPOC
- VOC, CTQ, and metrics
- Kano Model
- Variation
- Quality is assured at the source.
- Error Proofing or Poka-Yoke
- Lean Principles
- Process Mapping
- FMEA
- Control Plan
Implementing Operational Excellence
Alignment of all employees
Choose the right methodology
Audits to sustain Operational Excellence
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